Booking Policy

Making a booking with us reserves time for your exclusive use. When appointments are missed, or cancelled without sufficient notice, we are often unable to fill the vacancy. By moving forward with making an appointment, you are agreeing to have read and understood the following policies.

Studio Etiquette:
- All appointments are to be attended by the client only. No extra persons waiting including children.
- Please arrive at your appointment time, as we may be with another client.

Communications:
- We communicate through email and do not have a studio phone so please make sure you're aware of where we are located ahead of your appointment time.
- You can reschedule or cancel your appointment via the online system. We do not accept cancellation/rescheduling via any other platforms such as social media.

Booking Fee's
- The booking fee is to reserve your appointment slot. Your booking fee is non refundable and the amount is 50% of the treatment cost or $155 for annual tattoo maintenance and $215 for new cosmetic tattoo sessions.

Cosmetic Tattoo - First Session:
- One reschedule is allowable without forfeiting the booking fee, with more than 5 days’ notice.
- If you arrive over 10 minutes late, in most cases your appointment will need to be classed as a cancellation and the booking fee would be forfeited.

All other appointments:
- One reschedule is allowable without forfeiting the booking fee, with more than 48 hours’ notice.
- The full treatment fee is charged for cancellations with under 12 hours or a no show.
- If the full space can be filled last minute, your booking fee can be applied to your account as a credit.
- If you cancel part of your treatment or arrive late, the above terms apply to the cancelled service/s that we are unable to perform within the time frame.

Please note that if a refund is applicable, there will be a cost of 3% of the amount retained due to processing fee’s.